RETURN POLICY

No Restock Charge If:

  • Material is returned in its original condition/carton within 2 weeks.

  • After our two-week grace period the customer can still have restock charges waived if they provide original paperwork. A copy of original sales order is all that is needed.

Exceptions:

  • Returned after 2 weeks without original paperwork (15% restock)

  • Cut Wire (non-returnable)

  • Large quantities that creates overstock (restock charge added)

  • Not in original Carton (non-returnable or subject to restocking charge)

  • Not in resalable condition (non-returnable)

  • Modified (non-returnable)

  • Vendor discontinued (non-returnable)

  • We reserve the right to adjust credits on pipe and wire based on current market conditions

(If returned material is “non-returnable,” we will return the material back to customer)

Non-Stock Material

  • Factory Restock charge plus 15% (our handling fee) plus freight

Exceptions: 
(Normal non-returnable/non-stock items)

  • Fluorescent Lighting

  • Anything more than 1 year old (including defectives as they will be out of warranty)

  • Made to order

  • Not in original carton

  • Not in resalable condition

  • Modified

  • Vendor discontinued

**Lot credits will be issued on large returns**

info@claralighting.com

1 877 568 7842

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